Privacy Policy

It is hereby stated:

As part of this Privacy Policy, the terms below will be defined as follows:

1.1. CLL: CLL Language Centres asbl

1.2. Visiagora: Visiagora by CLL

1.3. PII: Personally Identifiable Information

1.4. Us: Visiagora by CLL

1.5. Our/this website: website www.visiagora.com

This privacy policy is for this website www.visiagora.com and served by CLL Languages Centres and governs the privacy of its users who choose to use it. The collection of data by CLL Language Centres and the processing applied to them have, in accordance with the law, been the subject of a declaration to the Commission de la Vie Privée under the number VT 4001258. You can consult the public register kept at this organization. Full information can be found at http://www.privacycommission.be

This privacy policy has been compiled to better serve those who are concerned with their PII Protection and how their PII are being used online. PII are information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

Visiagora has created this privacy policy in order to demonstrate our commitment to privacy.  It discloses our information gathering and dissemination practices for our website.

The Visiagora privacy policy link includes the word ‚Privacy‘ and can easily be found on our website.

The Visiagora privacy policy is subject to change. If we decide to change the way we collect, user or share information, you will be notified on our Privacy Policy Page. You will then have the choice as to whether or not we may use your information in the new manner and can decide to opt out by contacting privacy@visiagora.com in a period of 30 days following the last update of the privacy policy. If not, we will consider that you accept the new privacy policy.

1) PERSONALLY IDENTIFIABLE INFORMATION

What PII do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, native language, language you want to learn, reason for learning a language, level or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a support ticket, enter information on our site, provide us with feedback on our products or services, link your social network profile, participate to contests or promotions.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

– to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;

– to improve our website in order to better serve you;

– to allow us to better service you in responding to your customer service requests;

– to administer a contest, promotion, survey or other site features;

– to quickly process your transactions;

– to ask for ratings and reviews of services or products;

– to follow up with you after correspondence (live chat, email or phone inquiries).

How do we protect your information?

We guarantee that we are maintaining an extremely high level of security on our networks:

– our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible;

– we use services to scan for Malware;

– the security of your PII is important to us. All of your PII is stored on secure networks and is accessible only to administrators who have access rights to those systems and who are required to keep the information confidential. In addition, all sensitive information you provide is encrypted via Secure Socket Layer (SSL) technology, both during transmission and once we receive it;

– Visiagora and/or CLL employees who need specific PII-related information to perform their task (e.g. billing or customer service) have limited access to this information only. The computers and servers on which this information is stored are stored in a secure environment;

– we implement a variety of security measures when a user: places an order; enters, submits, or accesses their information, to maintain the safety of your personal information;

– all transactions are processed through a gateway provider and are not stored or processed on our servers. If you ever discover a fraudulent charge from Visiagora on your billing statement, please contact us and report it immediately to your credit card provider, in accordance with their standard procedures;

– However, despite our stringent security procedures and practices, and as is the case for all computer networks connected to the Internet, we can not be held responsible for security breaches resulting from cyber attacks.

– Visiagora makes use of forums, bulletin board and chat rooms. Please remember that any information you disclose in these areas become public. Always be cautious about the amount of personal information you give to anyone in this context.

How to access, correct, amend or delete your PII?

– You can, at any time, ask Visiagora to give you access to the data it holds about you. If these data are inaccurate or incomplete, you can correct, amend or delete them by emailing us or by logging in to your account.

– You may change your profile at any time by updating your account. Your changes will be updated immediately.

– You may delete or deactivate your profile at any time by contacting our Privacy Service team: privacy@visiagora.com.

– If you wish to request the removal of an unauthorized profile you may contact our Privacy Service team: privacy@visiagora.com.

– If you contacted us by email, we will respond to your request to access your personal information within 30 days.

– We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Protection of children’s information

We are committed to protecting the privacy of children. This website is a general audience site and not designed or intended to attract children under the age of 13. We do not knowingly collect or solicit personal information from any person we actually know is under the age of 13, nor do we send them requests for personal information, unless the child’s parent or legal guardian granted permission.

2) COOKIES

Do we use ‚cookies‘?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if allowed) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experience and tools in the future.

Cookies may be stored to your computer’s hard drive by external vendors when this website use referral programs, sponsors links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

Why do we use cookies?

We use cookies to:

– help remember and process the items in the shopping cart;

– understand and save user’s preferences for future visits;

– keep track of advertisements;

– compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We maye also use trusted third-party services that track this information on our behalf.

Can users be warned when a cookie is being sent? Can users disable cookies in their browser?

Yes. You can choose to have your computer notify you whenever a cookie is sent or disable the use of cookies through your browser settings. If you disable cookies, some of the features that make your website experience more effective may not work properly.

Do we use log files?

As is the case with most websites, we automatically collect certain information and store it in log files. This information includes IP addresses (Internet Protocol), browser type and language, Internet Service Provider (ISP), reference and output pages, operating system, and, timestamp and data from navigating the Internet. We use this information to understand and analyze trends, administer our website, know user behavior, and collect demographic information about our users.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track  browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It is also important to note that we allow third-party behavioral tracking.

3) NEWSLETTER

Our website operates an email newsletter program, used to inform subscribers about the products and services we provide. Users can register through an automated online process if they wish, but at their discretion. Some subscriptions may be processed manually by prior written agreement with the user.

In accordance with applicable privacy and electronic communications laws, subscribers have the option to unsubscribe at any time via an automated system. This process is detailed at the foot of each emailing campaign. If an automated unsubscribe system is not available, clear instructions on how to unsubscribe are detailed.

4) THIRD PARTY DISCLOSURE AND LINKS

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others‘ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

5) SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owner participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by phone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

6) GOOGLE ADVERTISING

We have implemented the following:

– remarketing with Google AdSense;

– Google Analytics;

– Google Display Network Impression Reporting;

– Demographic and Interest Reporting;

– DoubleClick Platform Integration.

We use Google AdSense Advertising on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We use Google Analytics to track and analyze the pages of the services you visit. We do this only to better understand how you use our website and the other services, with a view to offering improvements for all Visiagora users and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide us with any Personal information.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out of such display advertising at any time by visiting your Google Ads Settings page or by installing and running the Google Analytics Opt-out Browser Add-on.

7) QUIZZES, CONTESTS AND DISCOUNTS

We may provide you the opportunity to participate in quizzes, contests or get discounts on our site. If you participate, we will request certain personally identifiable information from you. Participation in these quizzes, contest and discounts is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information usually includes contact information (first name, last name, email address, city, country…).

8) EXTERNAL LINKS

This website contains links to other websites. Be aware that Visiagora cannot be held responsible for the privacy practices of such other websites. We encourage our clients to be aware when they leave our site and read the privacy statement of any website that collects PII. This privacy policy applies only to information collected by Visiagora website.

9) GENERAL DATA PROTECTION REGULATION

Your PII are kept private and securely stored until they are no longer needed as specified in Directive 95/46/EC of the General Data Protection Regulation (GDPR). This process is the responsibility of our technical partner Learncube (Learncube / Edspace, Floor 1, Centro 3, 19 Mandela Street, Camden Town, London, NW1 0DU, United Kingdom), which is committed to acting as data controller in terms of GDPR. We do not have the associated responsibilities under the GDPR.

10) CONTACT INFORMATION

Email: privacy@visiagora.com
Phone: +32 (0)10 47 06 04
Address: CLL/Visiagora – Place de l’Université 25/3 – 1348 Louvain-la-Neuve – Belgium

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