TERMS OF SERVICE

Only the French version has a legal value and the translated text is only indicative.

The following is hereby stated:

1. The non-profit association CLL – Centre de Langues, with registered offices at 1348 Louvain-La-Neuve, Place de l’Université, 25, registered with the ECB under number 0431.176.282, is a renowned language learning centre, which since its creation in 1984 has offered a communicative, oral and interactive approach to language teaching, based on the needs of its clients.

2. CLL has developed a department specialising in distance classroom training, called Visiagora.

3. For the purposes of these Terms of Service, the following terms will be defined as follows:

3.1. CLL: CLL Language Centres asbl
3.2. Visiagora: Visiagora by CLL
3.3. We: Visiagora
3.4 The client: the Visiagora user

GENERAL

1°a. These general sales conditions cover all relations between Visiagora and its clients, except where a specific exemption has been made and accepted in writing by Visiagora. Simply by placing an order, the client adheres to these general sales conditions, surrendering general and specific conditions included in his own purchase orders, in his letters or on his sales documents, even if these were drawn up by hand prior to or after our documents were drawn up.

1°b. The word “class” used in these conditions represents a training unit on a given date for a given number of hours (eg. a class of 30 minutes organized on 29 February from 09.00 to 09.30). The word “session” used in these conditions means a complete program of classes (a session of ten 30-minute-class, a session of twenty 30-minute-class or a session of one 60-mn-conversation table).

The term “force majeure” is understood to mean any insurmountable and unforeseeable circumstance, independent of the will of whoever invokes it and of which the consequences could not have been avoided in spite of any diligence applied, such as strikes, teachers falling ill or climatic events.

2° Visiagora brochures/internet products have been drawn up in good faith according to the data available while they were being produced. The client will be advised of any possible errors or amendments in the form of an erratum or notice of change.

In some circumstances, Visiagora may be forced to temporarily or definitively remove a given class formula, but will still be able to offer the client an alternative.

3° The client must provide Visiagora with all the required information specifically asked of them or which could reasonably influence the successful completion of their training. If the client supplies incorrect information that leads to additional costs being incurred for Visiagora, these costs will be charged to them.

The client is encouraged to read our privacy policy to learn what information is specifically requested and to understand how we collect, use, protect or treat their personally identifiable information.

4° Visiagora may charge to the client’s account any costs that result from amendments made by the latter to their initial reservation.

REGISTRATION

5° By registration we mean creating a Visiagora user account and booking a class. Upon registration, the client is definitively and irrevocably committed to Visiagora, independently of any deposit payment being made and subject to articles 8°, 9° and 10° hereafter.

6° Registration for a session may be made online, by telephone, e-mail or through Visiagora offices. On receipt of registration, the client will receive by return a confirmation of their registration and payment by email.

7° The client may register by accessing the Visiagora website (www.visiagora.com). In this case, by confirming their reservation, the client undertakes irrevocably to follow the session, subject to the cancellation option provided in article 8.

CANCELLATION

8° Except in case of force majeure, the fee for a class cancelled without 24-hour notice or failure to show is 100% of the class price.

GRACE PERIOD

9°. If the session was purchased on the Visiagora website, the client is entitled to notify Visiagora that he is giving up the purchase, without penalties and without giving a reason, within 14 calendar days starting from the day after the purchase. This notification is only done by registered letter with recorded delivery sent to the address shown in article 17°d. In this case, if a payment has been made, it will be refunded in full.
This right to withdraw can no longer be invoked if the session that was ordered has started, even if the 14-day grace period is still running.

FEES

10° Prices given on the Visiagora website and/or in brochure are inclusive of all taxes.

11° Fees are payable on registration. Visiagora reserves the right to refuse access to the class for any person who has not paid the balance of his fees, without prejudice to Visiagora for claiming payment of the full amount of fees.

12° Visiagora invoices are payable on receipt. Any sum remaining unpaid on its due date will be increased, by law and without prior notice, by interest on arrears at a rate of 1% per month, together with a fixed penalty of 10% with a minimum charge of €40.

13° Except in a case of duly proven force majeure, anyone who abandons a session will still be liable for payment of full fees related to that session.

14° In cases where public authorities are involved in paying fees, in particular by means of training vouchers, language vouchers and entrepreneur portfolio (KMO portfolio in the Flemish region), this must be specified at time of registration and must be done according to the rules in force. The client must bring proof of the participation before the start of the training and remains liable for payment of the full registration fees should this participation fail to be granted. This participation cannot be used for classes that are subject to promotional offers.

PARTICIPATION IN CLASSES

15° The equipment (platform and virtual classroom) made available to participants in the context of their classes must be used responsibly. Any misuse is the responsibility of the participant.

16° Visiagora reserves the right to prevent a person from accessing a class where his behaviour prevents other group members, or other Visiagora clients from following their class in a normal manner. Any exclusion for disciplinary reasons will be made without refund or compensation.

CLIENT RESPONSIBILITY

17° The client is accountable for any damage caused to Visiagora, to its staff and/or its representatives by his misconduct or following a breach of his contractual obligations. Misconduct is considered in reference to the normal behaviour of a person taking part in the training.

COMPLAINT PROCEDURE

18°a. Before the session starts:

If the client has a complaint before the session starts, he must advise Visiagora of it quickly by registered letter with recorded delivery, to the address shown in point d. of this article.

18°b. During the session:

Complaints occurring during the contract period must be made as quickly as possible so that a solution may be sought. For this purpose, the client will address quality@visiagora.com. The complaint must be made in writing and at least include the solid elements on which it is based.

18°c. After training:

Complaints that are impossible to make during training, or which have not been satisfactorily resolved during training, must be made no later than one week after the end of the session to Visiagora, by registered letter with recorded delivery. Any complaint made after this period and/or in a different format will be inadmissible.

18°d Complaints can be addressed by registered letter with recorded delivery to:
CLL asbl – Visiagora
Place de l’Université 25
1348 Louvain-la-Neuve
Belgium

VARIOUS

19° The client’s personally identifiable information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR) Directive 95/46/EC.
Some data taken from the registration form can be transferred to outside parties, including website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and are GDPR compliant. Visiagora is not acting in the capacity of data controller in terms of the GDPR and does not have the associated responsibilities under the GDPR. Visiagora should be considered only as a processor on behalf of its clients and users are to any client data containing personal data that is subject to the requirements of the GDPR.

20°The client may have his personal data sent to him by Visiagora by sending an e-mail containing his client number to the address privacy@visiagora.com. He may have incorrect data corrected and/or withdrawn from these data on file.

21°The client should carefully read our privacy policy to understand how we collect, use, protect or handle personally identifiable information in compliance with the GDPR.

22° Except where the client has made a declaration to the contrary, in writing to Visiagora, before the start of his training, testimonials, films or photos concerning him, mentioning him or presenting him in the context of his training, may be used for promotional purposes, regardless of the form or medium such actions may take.

23° These general sales conditions are subject to Belgian law. In case of any dispute, only the magistrate of the 2nd canton of Wavre and the courts of the judicial area of Nivelles are deemed competent and the French language will be used.

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