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What is Visiagora?

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Most Common Questions

  Which browser should I use to take my class?

We recommend that you use Google Chrome to take your online class.

  Can I use my tablet or smartphone to follow my class?

Yes, but in order to enjoy the best experience, immersion and interaction, we recommend the use of a computer (laptop or desktop).

  If I encounter technical problems, will I be reimbursed?

If you encounter any technical problems and you are unable to follow your course, do not hesitate to contact us at the email address support@visiagora.com: if you have not been able to follow your course because of a technical problem incumbent on us, your course will be credited to you.

  Do you issue a certificate at the end of my classes?

Yes, we can issue certificates at the end of your classes. Please send your request by email to info@visiagora.com stating your name, first name and ID.

  What are the benefits of language training on Visiagora for my company and my employees?

Visiagora offers ultimate flexibility to your training plans:

- Our platform is easy to use. There is nothing to download or install.

- There is no need to commute. Your employees can take their language courses remotely, from any place connected to the internet (workplace, on the move or at home).

- The presence of a teacher in the classroom allows your staff to benefit from rigorous monitoring and regularity of learning to meet your expectations.

- Our private 30-minute classes and group classes of 45 or 60 minutes allow your staff to add sessions to their schedule easily.

- Our pricing is clear and gives you transparency on the cost of your training plans.

- With our online approach and commitment to zero paper, Visiagora is environmentally friendly and perfectly placed to accommodate your Corporate Social Responsibility (CSR) policy.

General

  What is Visiagora?

Visiagora is an online solution for language classes. Class take place live with an expert trainer. For 30 minutes, you take your class and interact with your teacher on our virtual classroom.

  Why choose Visiagora?

With Visiagora, you combine the quality of a class and the flexibility of the internet to learn a language. You develop your knowledge and skills through a videoconferencing tool with qualified trainers.

You can choose your class according to your availability and goals from anywhere connected to the internet. No download or installation is required for the Visiagora platform.

  How is the Visiagora solution different from other online language platforms?

At Visiagora, you learn from expert trainers, recruited on the basis of very selective criteria, who update their skills through a continuous training plan. We adapt to your needs, your goals and your language level. During our classes, where conversation and oral skills are at the heart of the experience, progression is rapid to ensure that you reach your goals quickly.

  Which languages are available on Visiagora?

With Visiagora, you can choose between 38 languages, including English, French and Dutch, but also German, Arabic, Spanish, Indonesian, Italian, Portuguese and Russian. Other languages are available on request at info@visiagora.com.

  What if you do not offer the language I want to learn?

If you want to learn a language other than those directly available on our site, you can contact us at info@visiagora.com. We will get back to you as soon as possible.

  I have no knowledge of the language I want to learn, will it be a problem?

No, this is absolutely not a problem for our teachers. Our teachers are trained to adapt to your needs ensure that you make effective progress, what ever your initial level.

  Do you offer preparatory classes for certifications (DELF / DALF, IELTS, Cambridge, etc.)?

Yes, our teachers are trained in the preparation of these certifications and have adapted course materials that are used. When booking your first course (see "How to book a course on the Visiagora platform?"), you need to mention in the objectives section that you would like to pass this certification. In this way, your teacher will be able to accommodate your needs.

  What do levels A1 to C2 of the CEFR represent?

The Common European Framework of Reference for Languages (CEFR) is a document published by the Council of Europe in 2001 which defines levels of proficiency in a foreign language according to particular ability in different fields of competence. These levels are now the reference in the field of language learning and teaching in many countries. The CEFR is a language proficiency assessment scale that is independent of any singular evaluating body and can be applied to any language.

  Can I test my language level before starting my classes?

It is quite possible to test your language level for free before starting your classes. Our test, measured according to the CEFR, focuses on your knowledge of grammar, vocabulary and standard phrases for use in general and professional conversations. It is the result of several years of research and is adapts to your answers. The level of the questions evolves according to your answers, allowing us to precisely target your level.

  I want to teach languages classes, how can I apply?

If you want to join our team of teachers, you can apply by clicking on the link https://www.visiagora.com/en/jobs/.

How Does It Work?

Courses

  What is the duration of a private lesson?

Each class session lasts 30 minutes to offer you flexibility as well as intense and rapid learning.

  How can I book a course on the Visiagora platform?

When you are logged on to the platform, click on "Live Classes" and then "Book a Private Class". You then choose the language you wish to learn, the trainer of your choice and define the time slot in their availability. Five minutes before the start of your class, you will have access to the virtual classroom. In the classroom, your teacher will have selected the lesson materials that best suits you.

  What is a virtual classroom?

This is the virtual space in which you interact with your teacher. This virtual space is where the different course materials used during your session are available (downloadable at the end of the course).

Our virtual classrooms present all aspects of a "physical" classroom, but in a digital environment (such as audio/video exchange via webcam and microphone, interactive whiteboard that the teacher and the participant can freely interact with, course material, innovative videos, etc.).

  How does the lesson work?

Our online classes are tailored to your needs and goals. When booking a class, you can mention your language level (see "Can I test my language level before starting my classes?") and what you want to improve during your class. In this way, the teacher will provide you with the appropriate class materials that are adapted to your needs.

  How do I choose my teacher?

You can select your teacher based on different criteria such as availability, profile, interests or qualifications. You do not have to restrict yourself to one trainer; you are free to choose several if you wish.

  Can I modify or cancel an online class?

You can change the class time or cancel it for free up to 24 hours before the start of a Visiagora class. After this time, this class will be deducted from your total class credits.

  Can I follow classes in more than one language?

At Visiagora, it is obviously possible to learn several languages simultaneously. To do this, simply book several language classes with several different teachers (see "How can I book a course on the Visiagora platform?")

  Can I take a class for more than 30 minutes?

At Visiagora, we advocate optimal learning through short and intense sessions of 30 minutes. However, you can book several course sessions in a row (see "How can I book a course on the Visiagora platform?")

Section 2: Pricing and Payment

  Can I buy a single Visiagora class?

We only offer options of 5, 10 or 20 classes. Nevertheless, you can test our solution for free and without any commitment by registering via this form https://www.visiagora.com/try-it/

  What is the price of online classes with Visiagora?

The price of our online classes depends on the option (5, 10 or 20 classes) you choose. For more information about our rates, we invite you to visit https://www.visiagora.com/pricing-and-registration/.

  How can I pay for my courses online?

A secure online payment system is available on our platform. We accept payments by Visa/Mastercard, Paypal and Stripe (Bancontact). Just follow the instructions by clicking on the "sign up" button via the web page https://www.visiagora.com/pricing-and-registration/.

  Can I pay in several installments?

Currently, we do not offer the possibility of paying in installments.

  Once payment is made, when can I start my classes?

Your account is automatically credited once your payment has been made. You can therefore book your first class immediately (see "How can I book a course on the Visiagora platform?").

  Do you ever have any special offers or discounts?

Our promotional offers are published on our website and on our social networks. You can also be kept informed by subscribing to our newsletter (https://www.visiagora.com/en/#main-page-newsletter-section).

  How to receive proof of payment for my online classes?

We can provide an invoice on request to info@visiagora.com. To do this, we must provide personal information such as your last name, first name and mailing address.

Technical Aspects

  What do I need to take my class online?

All you need is a computer, a microphone, a webcam and an internet connection.

  Which browser should I use to take my class?

We recommend that you use Google Chrome to take your online class.

  How can I verify that my equipment is working properly before my class?

An equipment check (sound, video and internet speed) appears on the Visiagora platform before joining your virtual classroom. So be sure to log in a few minutes before the start of the class to ensure an optimal experience.

  Can I use my tablet or smartphone to follow my class?

Yes, but in order to enjoy the best experience, immersion and interaction, we recommend the use of a computer (laptop or desktop).

  Do I have to download anything to access my account, platform or class?

No, at Visiagora, you have nothing to download or install to follow your classes. All you have to do is login to the platform by clicking on the "login" button on the web page www.visiagora.com/en/.

  Do my classes expire after a period of time?

Your courses are valid for one year from the date of purchase.

  If I have any technical problems, who can I contact?

If you have problems connecting to the platform or the virtual classroom, you can contact us:

by email: support@visiagora.com

by telephone on +33 (0) 1 71 06 34 00 for our offices in France or on +32 (0) 10 47 06 04 for our offices in Belgium

  If I encounter technical problems, will I be reimbursed?

If you encounter any technical problems and you are unable to follow your course, do not hesitate to contact us at the email address support@visiagora.com: if you have not been able to follow your course because of a technical problem incumbent on us, your course will be credited to you.

  I forgot my password, what can I do?

If you have forgotten your password, please click on the link https://visiagora.live-online-classes.com/en/accounts/password/reset/ and follow the instructions.

  How do you treat my personal data?

Our policy of managing and processing of personal data is detailed on the privacy tab available on the page https://www.visiagora.com/en/legal/#legal-privacy-section.

Pedagogical Aspects

Language Teacher

  How do you select your teachers?

Our teachers are native to the language taught, have education at a tertiary level and are highly qualified. They are supervised by our team of pedagogical experts and apply the teaching method Visiagora specific to distance education. We invest every year in an ambitious training plan to update their skills. For the seventh time in a row, our approach to ensuring quality has been awarded by the Qfor label, certifying the quality of training organisations.

  Does the teacher speak any other languages than the one they teach?

In addition to their native language, our teachers all speak English or French. However, our educational vision puts the target language at the center of your training and advocates immersion to help you make the most progress.

  Can I change teacher during my lessons?

Of course. You can totally change teacher or choose several teachers for your lessons. We adapt to your preferences, needs and goals.

  How are teachers evaluated?

At the end of each class, you are able to evaluate your teacher. In this way, our teaching team can constantly monitor and improve the quality of the classes taught.

In addition, our approach to quality ensures that regular class visits take place. These are intended to maintain the highest level of quality in our classes.

Classes

  What kind of class materials do you use?

We have a multitude of class materials adapted to any level (from A1 to C2) and to any situation. When you book a course, you can indicate your goals and expectations so that your teacher can prepare a session tailored to your exact needs.

  Can I access the class material used during my lesson?

Yes, all the class materials used during your session, the notes that were added, and any other tabs opened in the virtual classroom are downloadable during your class by clicking on the "Save" tab.

After your class, you can return to your virtual classroom to review the session.

  Do you issue a certificate at the end of my classes?

Yes, we can issue certificates at the end of your classes. Please send your request by email to info@visiagora.com stating your name, first name and ID.

  Do you offer preparatory classes for certifications (DELF / DALF, IELTS, Cambridge, etc.)?

Yes, our teachers are trained in the preparation of these certifications and have adapted course materials that are used. When booking your first course (see "How to book a course on the Visiagora platform?"), you need to mention in the objectives section that you would like to pass this certification. In this way, your teacher will be able to accommodate your needs.

  What do levels A1 to C2 of the CEFR represent?

The Common European Framework of Reference for Languages (CEFR) is a document published by the Council of Europe in 2001 which defines levels of proficiency in a foreign language according to particular ability in different fields of competence. These levels are now the reference in the field of language learning and teaching in many countries. The CEFR is a language proficiency assessment scale that is independent of any singular evaluating body and can be applied to any language.

  How many classes do I need to take to progress from one level of the CEFR to the next?

At Visiagora, we understand the need for honesty and the truth is, learning a language is an important personal investment that takes time. We guarantee you results: if you are assiduous, motivated and work regularly, your progress will be assured.

  Can I change my level if I think it is wrong?

During your first class, you can ask your teacher to evaluate your level. If it turns out that your level is different from the one you have entered, you can change it when you book your next class.

Corporate Solutions

  What are the benefits of language training on Visiagora for my company and my employees?

Visiagora offers ultimate flexibility to your training plans:

- Our platform is easy to use. There is nothing to download or install.

- There is no need to commute. Your employees can take their language courses remotely, from any place connected to the internet (workplace, on the move or at home).

- The presence of a teacher in the classroom allows your staff to benefit from rigorous monitoring and regularity of learning to meet your expectations.

- Our private 30-minute classes and group classes of 45 or 60 minutes allow your staff to add sessions to their schedule easily.

- Our pricing is clear and gives you transparency on the cost of your training plans.

- With our online approach and commitment to zero paper, Visiagora is environmentally friendly and perfectly placed to accommodate your Corporate Social Responsibility (CSR) policy.

  Do you offer language classes adapted to the needs of my company?

Yes, the topics covered by our class materials are vast and varied. Our business and enterprise-level syllabi has been well developed.

  Do you offer individual language classes for my staff?

Yes, your employees can take part in individual online language classes. We also offer group classes for our corporate clients.

  Do you offer group language classes for my staff?

Yes, we offer the possibility of providing mini-group classes for business learners. These groups are composed of a maximum of 4 people and we ensure that employees are grouped according to their CEFR level. We also offer individual language classes.

  Are there set hours to take classes online?

For individual classes, the learner has the choice to select the time slot which suits them best in the availability of the teachers. For group classes, Visiagora can help you establish a fixed time slot.

  What settings are required to access Visiagora on the company's computers and network?

The required parameters consist of a stable internet connection of 10 mb/s, a microphone, a webcam (which can be deactivated if necessary) and the opening of TCP port 443.

Before any purchase, you can contact our technical department to ensure that Visiagora can work with the network of your company.

  Can I track my employees' progress?

1) Yes, simply send a request by email to info@visiagora.com. We can send you a report allowing you to verify both the attendance of your employees and the content of the classes followed.

2) For Belgium only:

To help your company achieve its strategic objectives, Visiagora by CLL has developed a unique web platform that allows your Training Manager to follow all the information related to the training of your employees: L-Management. L-Management is accessible from a computer, tablet or smartphone via a personal login and password. This reporting tool allows you to check the attendance of your employees, to have access to the content of the classes followed and overall class evaluations.

  I am interested in your solution, who can I contact?

You can fill out the form accessible via the link https://www.visiagora.com/corporate-solution/.

We will contact you as soon as possible to discuss how we can work together on your training.