It is hereby stated:
1.1. CLL: CLL Language Centres asbl
1.2. Visiagora: Visiagora by CLL
1.3. PII: Personally Identifiable Information
1.4. Us: Visiagora by CLL
1.5. Our/this website: website www.visiagora.com
1) PERSONALLY IDENTIFIABLE INFORMATION
What PII do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, native language, language you want to learn, reason for learning a language, level or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a support ticket, enter information on our site, provide us with feedback on our products or services, link your social network profile, participate to contests or promotions.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
— to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
— to improve our website in order to better serve you;
— to allow us to better service you in responding to your customer service requests;
— to administer a contest, promotion, survey or other site features;
— to quickly process your transactions;
— to ask for ratings and reviews of services or products;
— to follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
We guarantee that we are maintaining an extremely high level of security on our networks:
— our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible;
— we use services to scan for Malware;
— the security of your PII is important to us. All of your PII is stored on secure networks and is accessible only to administrators who have access rights to those systems and who are required to keep the information confidential. In addition, all sensitive information you provide is encrypted via Secure Socket Layer (SSL) technology, both during transmission and once we receive it;
— Visiagora and/or CLL employees who need specific PII-related information to perform their task (e.g. billing or customer service) have limited access to this information only. The computers and servers on which this information is stored are stored in a secure environment;
— we implement a variety of security measures when a user: places an order; enters, submits, or accesses their information, to maintain the safety of your personal information;
— all transactions are processed through a gateway provider and are not stored or processed on our servers. If you ever discover a fraudulent charge from Visiagora on your billing statement, please contact us and report it immediately to your credit card provider, in accordance with their standard procedures;
— However, despite our stringent security procedures and practices, and as is the case for all computer networks connected to the Internet, we can not be held responsible for security breaches resulting from cyber attacks.
— Visiagora makes use of forums, bulletin board and chat rooms. Please remember that any information you disclose in these areas become public. Always be cautious about the amount of personal information you give to anyone in this context.
How to access, correct, amend or delete your PII?
— You can, at any time, ask Visiagora to give you access to the data it holds about you. If these data are inaccurate or incomplete, you can correct, amend or delete them by emailing us or by logging in to your account.
— You may change your profile at any time by updating your account. Your changes will be updated immediately.
— You may delete or deactivate your profile at any time by contacting our Privacy Service team: email@example.com.
— If you wish to request the removal of an unauthorized profile you may contact our Privacy Service team: firstname.lastname@example.org.
— If you contacted us by email, we will respond to your request to access your personal information within 30 days.
— We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protection of children’s information
We are committed to protecting the privacy of children. This website is a general audience site and not designed or intended to attract children under the age of 13. We do not knowingly collect or solicit personal information from any person we actually know is under the age of 13, nor do we send them requests for personal information, unless the child’s parent or legal guardian granted permission.
Do we use ‘cookies’?
Cookies may be stored to your computer’s hard drive by external vendors when this website use referral programs, sponsors links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.
— help remember and process the items in the shopping cart;
— understand and save user’s preferences for future visits;
— keep track of advertisements;
— compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We maye also use trusted third-party services that track this information on our behalf.
Can users be warned when a cookie is being sent? Can users disable cookies in their browser?
Do we use log files?
As is the case with most websites, we automatically collect certain information and store it in log files. This information includes IP addresses (Internet Protocol), browser type and language, Internet Service Provider (ISP), reference and output pages, operating system, and, timestamp and data from navigating the Internet. We use this information to understand and analyze trends, administer our website, know user behavior, and collect demographic information about our users.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It is also important to note that we allow third-party behavioral tracking.
Our website operates an email newsletter program, used to inform subscribers about the products and services we provide. Users can register through an automated online process if they wish, but at their discretion. Some subscriptions may be processed manually by prior written agreement with the user.
In accordance with applicable privacy and electronic communications laws, subscribers have the option to unsubscribe at any time via an automated system. This process is detailed at the foot of each emailing campaign. If an automated unsubscribe system is not available, clear instructions on how to unsubscribe are detailed.
4) THIRD PARTY DISCLOSURE AND LINKS
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
5) SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owner participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by phone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
6) GOOGLE ADVERTISING
We have implemented the following:
— remarketing with Google AdSense;
— Google Analytics;
— Google Display Network Impression Reporting;
— Demographic and Interest Reporting;
— DoubleClick Platform Integration.
We use Google AdSense Advertising on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google Analytics to track and analyze the pages of the services you visit. We do this only to better understand how you use our website and the other services, with a view to offering improvements for all Visiagora users and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide us with any Personal information.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out of such display advertising at any time by visiting your Google Ads Settings page or by installing and running the Google Analytics Opt-out Browser Add-on.
7) QUIZZES, CONTESTS AND DISCOUNTS
We may provide you the opportunity to participate in quizzes, contests or get discounts on our site. If you participate, we will request certain personally identifiable information from you. Participation in these quizzes, contest and discounts is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information usually includes contact information (first name, last name, email address, city, country…).
8) EXTERNAL LINKS
9) GENERAL DATA PROTECTION REGULATION
Your PII are kept private and securely stored until they are no longer needed as specified in Directive 95/46/EC of the General Data Protection Regulation (GDPR). This process is the responsibility of our technical partner Learncube (Learncube / Edspace, Floor 1, Centro 3, 19 Mandela Street, Camden Town, London, NW1 0DU, United Kingdom), which is committed to acting as data controller in terms of GDPR. We do not have the associated responsibilities under the GDPR.
10) CONTACT INFORMATION
Phone: +32 (0)10 47 06 04
Address: CLL/Visiagora – Place de l’Université 25/3 – 1348 Louvain-la-Neuve — Belgium